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Keputusan Piagam Pelanggan |
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2014|2015|2016|2017|2018|
| Memberi respon kepada pengadu dalam tempoh dua puluh empat (24) jam dan status perlaksanaan tindakan |
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| | Jan | Feb | Mac | Apr | Mei | Jun | Jul | Ogos | Sep | Okt | Nov | Dis |
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| Pencapaian | 0% | 0% | 90% | 0% | 0% | 95% | 0% | 0% | 0% | 0% | 0% | 0% |
| Permohonan pelan bangunan yang lengkap akan diproses dan dikemukakan kepada agensi luar / seksyen da |
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| | Jan | Feb | Mac | Apr | Mei | Jun | Jul | Ogos | Sep | Okt | Nov | Dis |
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| Pencapaian | 0% | 0% | 100% | 0% | 0% | 100% | 0% | 0% | 0% | 0% | 0% | 0% |
| Pelan Bangunan dibawa ke Mesyuarat Jawatankuasa Majlis dalam tempoh tidak melebihi empat belas (14) |
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| | Jan | Feb | Mac | Apr | Mei | Jun | Jul | Ogos | Sep | Okt | Nov | Dis |
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| Pencapaian | 0% | 0% | 70% | 0% | 0% | 80% | 0% | 0% | 0% | 0% | 0% | 0% |
| "Occupation Permit" hendaklah dikeluarkan dalam tempoh dua (2) hari bekerja. |
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| | Jan | Feb | Mac | Apr | Mei | Jun | Jul | Ogos | Sep | Okt | Nov | Dis |
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| Pencapaian | 0% | 0% | 100% | 0% | 0% | 100% | 0% | 0% | 0% | 0% | 0% | 0% |
| Semua tuntutan bayaran dibayar dalam tempoh sepuluh (10) hari bekerja. |
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| | Jan | Feb | Mac | Apr | Mei | Jun | Jul | Ogos | Sep | Okt | Nov | Dis |
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| Pencapaian | 0% | 0% | 100% | 0% | 0% | 100% | 0% | 0% | 0% | 0% | 0% | 0% |
| Sampah domestik dikutip sekurang-kurangnya dua (2) kali seminggu dan mengikut jadual kutipan yang di |
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| | Jan | Feb | Mac | Apr | Mei | Jun | Jul | Ogos | Sep | Okt | Nov | Dis |
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| Pencapaian | 0% | 0% | 100% | 0% | 0% | 100% | 0% | 0% | 0% | 0% | 0% | 0% |
| Buku baru yang diperolehi melalui perolehan Pihak Berkuasa Tempatan dan pinjaman berkelompok diprose |
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| | Jan | Feb | Mac | Apr | Mei | Jun | Jul | Ogos | Sep | Okt | Nov | Dis |
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| Pencapaian | 0% | 0% | 100% | 0% | 0% | 100% | 0% | 0% | 0% | 0% | 0% | 0% |
| Mengambil tindakan susulan dalam tempoh tiga (3) hari bekerja ke atas setiap kesalahan / pelanggaran |
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| | Jan | Feb | Mac | Apr | Mei | Jun | Jul | Ogos | Sep | Okt | Nov | Dis |
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| Pencapaian | 0% | 0% | 100% | 0% | 0% | 100% | 0% | 0% | 0% | 0% | 0% | 0% |
| Keputusan permohonan lesen perniagaan dikeluarkan dalam masa tiga (3) hari bekerja. |
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| | Jan | Feb | Mac | Apr | Mei | Jun | Jul | Ogos | Sep | Okt | Nov | Dis |
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| Pencapaian | 0% | 0% | 100% | 0% | 0% | 100% | 0% | 0% | 0% | 0% | 0% | 0% |
| Bil Cukai Taksiran dihantar kepada pelanggan selewat-lewatnya pada 30 April dan 30 September pada se |
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| | Jan | Feb | Mac | Apr | Mei | Jun | Jul | Ogos | Sep | Okt | Nov | Dis |
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| Pencapaian | 0% | 0% | 0% | 100% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% |
| Minit Mesyuarat Majlis hendaklah disediakan dan diedarkan dalam masa tujuh (7) hari bekerja. |
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| | Jan | Feb | Mac | Apr | Mei | Jun | Jul | Ogos | Sep | Okt | Nov | Dis |
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| Pencapaian | 0% | 0% | 80% | 0% | 0% | 80% | 0% | 0% | 0% | 0% | 0% | 0% |
| Sekurang-kurangnya sembilan puluh lima peratus (95%) pegawai Gred 22 dan ke atas menghadiri latihan |
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| | Jan | Feb | Mac | Apr | Mei | Jun | Jul | Ogos | Sep | Okt | Nov | Dis |
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| Pencapaian | 0% | 0% | 87.5% | 0% | 0% | 100% | 0% | 0% | 0% | 0% | 0% | 0% |
| Melaksanakan Program Pembangunan Komuniti bersama penduduk/Badan bukan kerajaan mengikut jadual yang |
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| | Jan | Feb | Mac | Apr | Mei | Jun | Jul | Ogos | Sep | Okt | Nov | Dis |
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| Pencapaian | 0% | 0% | 0% | 0% | 0% | 100% | 0% | 0% | 0% | 0% | 0% | 0% |
| Sekurang-kurangnya lapan puluh lima peratus (85%) jumlah projek pembangunan yang diluluskan siap dil |
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| | Jan | Feb | Mac | Apr | Mei | Jun | Jul | Ogos | Sep | Okt | Nov | Dis |
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| Pencapaian | 0% | 0% | 43% | 0% | 0% | 74% | 0% | 0% | 0% | 0% | 0% | 0% |
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